Question 1

What is included in your End of Lease cleaning service?

Accepted Answer

Our end of lease cleaning covers a comprehensive checklist tailored to real estate standards, including deep cleaning of all rooms, kitchen appliances, bathrooms, windows, carpets (if selected), and more. We ensure your property is ready for inspection and help maximize your bond return.

Question 2

Do you offer a bond-back guarantee?

Accepted Answer

Yes! We provide a 72-hour bond-back guarantee. If your property manager or landlord isn’t satisfied with the cleaning, let us know within 72 hours and we’ll return to fix any issues free of charge.

Question 3

How do I get a quote and book a service?

Accepted Answer

You can get an instant quote and book online through our website, call us directly, or send us an email or text. We offer transparent pricing with no hidden fees.

Question 4

Do I need to be present during the cleaning?

Accepted Answer

No, you do not have to be home. Just provide us with access instructions, and our team will handle the rest. We’ll inform you once the job is complete.

Question 5

Are your cleaning products safe and eco-friendly?

Accepted Answer

Absolutely. We use eco-friendly and non-toxic cleaning products that are safe for children, pets, and the environment.

Question 6

Do you bring your own equipment and supplies?

Accepted Answer

Yes, our team arrives fully equipped with all necessary tools and cleaning products. If you have specific preferences, let us know and we can accommodate them.

Question 7

How does your pricing work?

Accepted Answer

Pricing depends on the size and condition of your property and any additional services you select (like carpet or oven cleaning). We provide clear, upfront quotes before starting any job.

Question 8

Can I book a same-day or urgent cleaning?

Accepted Answer

Yes, we offer same-day and emergency services when available. For urgent requests, it’s best to call us directly for the fastest response.

Question 9

What if I need to reschedule or cancel my booking?

Accepted Answer

You can reschedule or cancel your booking up to 24 hours in advance without penalty. For last-minute changes, please contact us as soon as possible.

Question 10

What areas do you service?

Accepted Answer

We cover all of Sydney and surrounding suburbs. Not sure if we service your area? Just ask!

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